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Amazon released a new software update allowing you to use your Alexa and Dot devices as intercom devices within your household using the green ring from the Alexa calling feature as an indicator. Just in time with the release of the Echo Show, Amazon released an update which allows you to enable a feature called “Drop-in”.

This feature can be configured per Alexa or Dot device to enable or disable drop-ins. The end user can use his or her cell phone via the Alexa app and call any device within the home.

The end user can also use any Alexa or Dot to call any device within the home by simply saying “Alexa, drop-in {device name}” for example “Alexa, call echo living room”.

This feature even works without being at home and connected to your home WiFi. You can use the Alexa app to connect and drop-in to any Alexa or Dot device, while being on the road and speak to your family.

Adding now Echo Show to the mix allows you to have a video chat conversation from your cell phone via the Alexa app and the Echo Show in real time.

For the initial setting the end user has to enable the “drop-in” feature and all devices will get enabled for drop-in. With that said, every device can be configured individually to support the drop-in feature or not.

You can select “On”, “Only my household” or “Off”. The “On” feature will allow any contact within the Alexa app, after having imported your phone contacts and checked which of your contacts has Alexa or Dot devices, to connect to your devices via drop-in.

The good news is that the default setting for every contact is “Off” for drop-ins. This means even if you enable the drop-in feature by simply saying “On” instead of “Only my household” nobody from your Alexa app contact list is able to drop-in unless you specifically allow the drop-in feature for that specific user.

All household members are by default enabled to drop-in without permission but even this can be disabled. You are also able now to block contacts within the Alexa app, which was a big issue at the beginning when the Alexa calling feature was released.

Seems like a lot of thought went into the default settings here with security in mind, while offering flexibility to expand the circle of users as needed. Families can now connect between houses e.g. Grandma/Grandpa can drop-in to the family household and vice versa.

The setup didn’t work immediately on all Alexa or Echo devices. Troubleshooting the issues did require some time and I wanted to share those experiences here as well.

One Alexa devices did not react at all to any drop-in request and the Alexa app on the cell phone or any other Alexa or Dot device wasn’t able to reach that specific Alexa as this Alexa was on the 5G version of my Home Wifi. Once I switched that WiFi setup to the regular WiFi the cell phone and all other devices were able to drop-in into that Alexa.

Another Dot device was not reachable either and this was due to the settings of that Dot device. This was a brand new Dot device, which was just configured for WiFi and no other settings were configured like Zip code and Time Zone. After those settings were entered, this device became reachable via drop-in as well.

Another important thing to mention is the naming of each Alexa or Dot device. If you change the name of any device to make it easier to drop-in or call that device, the Alexa app and the device do not immediately recognize that changed name. I found out, that if you on your conversation screen with the new blue bar stating drop-in, if you pull down like refreshing a browser page, then the new name will be refreshed almost instantaneously.

Last but not least I tried to connect my Magic Mirror Prototype and use the drop-in feature with that device. Unfortunately there is no option to enable the drop-in on that device using the Alexa Voice service API.

The video API and Echo Show integration was just released so I can only assume that it is a matter of time until this functionality will become available on other devices running Alexa Voice Skills and APIs.

Conceptually speaking having a smart mirror with a webcam and a speaker built-in would be a great addition for any bathroom. I would like to see a gesture to reject a drop-in or a voice command to deny or accept a drop-in given the location of the typical smart mirror, which would be the bathroom.

Overall the drop-in feature is a great addition to the Alexa and Echo Dot family and with the release of the Echo Show and its video integration there will be a lot of communication be happening within the household and between households.

 

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